These Terms & Conditions (“Terms”) govern access to and use of the Heald website and related services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

1) Eligibility

The Services are intended for individuals who are at least 18 years old. By using the Services, you confirm that you meet this requirement and that information provided is accurate.

2) Not Medical Advice

The Services provide general educational information and wellness support. The Services do not provide medical advice and do not replace professional medical care. Always consult a qualified healthcare professional before making changes to medications, treatment plans, diet, or exercise.

3) Services and Program Information

Heald may offer programs, coaching, educational content, digital tools, and other features. Program details, availability, pricing, and inclusions may change over time.

4) Accounts and Security

If an account is created, you are responsible for maintaining the confidentiality of login credentials and for all activity under the account. If unauthorized use is suspected, notify Heald promptly.

5) Purchases, Billing, and Renewals

If a purchase or subscription is made through the Services:

• Prices and applicable taxes/fees are shown at checkout.

• Payment authorization is provided at the time of purchase.

• For subscriptions, charges occur based on the plan selected and renew automatically unless canceled before the renewal date (when auto-renew is offered and enabled at purchase).

6) Refunds, Cancellations, and Guarantees

If a refund policy or money-back guarantee is offered, eligibility and conditions are stated on the checkout page or the specific guarantee page. Those terms control. Refunds or cancellations may be denied if conditions are not met or if misuse, fraud, or policy violations are detected.

7) Acceptable Use

You agree not to misuse the Services. Prohibited behavior includes:

• violating laws or regulations

• attempting unauthorized access to systems

• interfering with platform security or functionality

• distributing malware or harmful code

• harassment or abusive conduct

• infringing intellectual property rights

Heald may suspend or terminate access for violations.

8) Intellectual Property

All content, trademarks, branding, designs, text, graphics, videos, and software on the Services are owned by Heald or its licensors and are protected by applicable laws. Use is permitted only for personal, non-commercial purposes unless written permission is provided.

9) Third-Party Services and Links

The Services may include links to third-party sites or integrations. Heald is not responsible for third-party content, availability, or privacy practices. Use of third-party services is governed by their terms.

10) SMS Messaging Policy

This section applies to SMS (text message) communications sent by or on behalf of Heald.

10.1 Types of Messages

If consent is given to receive SMS, messages may include:

• program updates and reminders

• scheduling and follow-ups

• educational messages related to wellness and lifestyle

• promotional offers and announcements

10.2 Consent and Opt-In

SMS messages are sent only to individuals who opt in. Opt-in may occur by submitting a phone number and selecting an unchecked consent checkbox on a Heald web form or landing page, where the SMS disclosure is shown at the time of collection.

Consent is not a condition of purchase.

10.3 Message Frequency

Message frequency varies based on user interaction and campaign needs, typically up to 8 messages per month.

10.4 Fees

Message and data rates may apply based on the mobile carrier plan.

10.5 Opt-Out

To stop receiving SMS messages at any time, reply STOP. After STOP is received, a confirmation message may be sent and no further messages will be sent unless opt-in occurs again.

10.6 Help

For help, reply HELP. Support information may also be provided through a reply message.

10.7 Re-Subscribe

After opting out, SMS messages can be resumed by replying START (where supported) or by completing a new opt-in through a Heald form.

10.8 Supported Keywords

Common opt-out keywords may include STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT. Help keywords may include HELP and INFO.

10.9 Privacy

Heald’s handling of personal information is described in the Privacy Policy:

https://iheald.com/privacy-policy

11) Email Terms

If you opt in to marketing emails, emails may include updates, educational content, and promotional offers. Unsubscribe is available in any marketing email.

12) Privacy

Personal information is handled according to the Privacy Policy:

https://iheald.com/privacy-policy

13) Disclaimers

The Services are provided on an “as is” and “as available” basis. No guarantee is made that the Services will be uninterrupted, error-free, or result in specific outcomes.

14) Limitation of Liability

To the maximum extent permitted by law, Heald will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill arising from or related to use of the Services.

15) Indemnification

You agree to indemnify and hold harmless Heald from claims, damages, liabilities, and expenses arising from misuse of the Services or violation of these Terms.

16) Governing Law

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles.

17) Changes to These Terms

Heald may update these Terms periodically. Continued use of the Services after updates means acceptance of the updated Terms.

18) Contact

Heald

Tech Alpharetta, 925 North Point Parkway, Suite 130, Alpharetta, Georgia 30005, USA

Email: support@iheald.com

Phone: +1 (469) 960-4325